Refund policy

Returns & refunds

Because we sell food and drink products, most items cannot be physically returned once received. If something arrives damaged, incorrect, or faulty, please contact us within 48 hours of delivery at eat@artcafeoxford.pro with a photo of the item, and we'll arrange a replacement or a refund — no need to send anything back.

Sharing platters

Our sharing platters are prepared fresh, to order, and are perishable. Because of this:

• Orders can be cancelled or changed up to 48 hours before the scheduled collection/delivery date for a full refund.
• Cancellations made within 48 hours of the scheduled date cannot be refunded, as ingredients have already been purchased and preparation may have started.
• If your platter arrives damaged, incorrect, or with a quality issue, contact us within 24 hours at eat@artcafeoxford.pro so we can put it right.

Coffee and other retail products

If your coffee or other retail item arrives damaged, faulty, or isn't what you ordered, contact us at eat@artcafeoxford.pro within 14 days of receiving it, and we'll offer a replacement or refund.

Non-returnable items

We're unable to offer returns or refunds for change-of-mind on: sharing platters and other made-to-order food items, opened coffee bags, sale items, and gift cards.

Refunds

Once a refund is approved, you'll be refunded automatically to your original payment method within 10 business days. It can take extra time for your bank to post the refund. If more than 15 business days have passed since your refund was approved, contact us at eat@artcafeoxford.pro.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including your right to cancel most online orders within 14 days under the Consumer Contracts Regulations 2013 — this right does not apply to perishable goods or goods made to your specification, such as our sharing platters.